Effective Date: 15 September 2023

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This Privacy Policy explains how I collect, use and disclose personal information when you use my coaching website (www.meichen.co.uk) and the services offered through it. By visiting and using my website, you agree to the practices outlined in this Privacy Policy.

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1. Information I Collect

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Various types of personal information will be collected in order to provide you with a better user experience and to fulfil my coaching services. The types of personal information I collect may include:

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1. Contact Information: Your name, email address, phone number, and other contact details that you provide when submitting an inquiry through our contact form.

2. Communication History: Records of your interactions with me, including emails, session notes, chat logs, and other correspondence.

3. Postal Address - your postal address may be collected for the purpose of delivering physical materials related to our coaching services.

4. Other Information: Any additional information you choose to provide voluntarily, such as feedback, testimonials, or preferences.

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2. How We Use Your Information

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The collected personal information may be used for the following purposes:

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1. To respond to your inquiries and provide the coaching services you have requested.

2. To send you relevant communications, such as follow-up emails, updates, and information about our services.

3. To deliver physical materials to your provided postal address, if applicable.

4. To improve our website, services, and customer experience.

5. To ensure compliance with legal obligations and insurance requirements.

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3. Disclosure of Personal Information

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Your personal information may be shared with third parties in the following situations:

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1. With service providers and partners who assist in providing and improving services.

2. To comply with insurance and legal obligations, such as responding to court orders or legal processes.

3. If I reasonably believe there is an imminent or likely risk of danger or harm to yourself or others.

4. To protect rights, privacy, safety, or property, including those of our users, partners, or the public.

5. To pursue and/or maintain professional credentials with organisations such as ICF and/or EMCC. This process may require sharing names, contact information, and start and end dates of services with staff members and/or other involved parties for the sole and necessary purpose of verifying coaching relationships. No personal notes will be disclosed.

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5. Security

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I employ diligent measure to safeguard your personal information from unauthorised access. However, it's important to understand that no system can guarantee absolute security.  

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6. Your Choices & Right to be forgotten

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Under the General Data Protection Regulation (GDPR), you have the right to request access, update, correct, or delete your personal information. Please note that there may be situations where I am legally obligated to keep your personal data. This includes instances when I am compelled by law to retain it, or when data retention is required for tax and insurance purposes, which typically entails a minimum of 5 years.

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7. Changes to Privacy Policy

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This Privacy Policy may update from time to time to reflect changes in my service or for other operational, legal, or regulatory reasons. Notice will be provided for any material changes by posting the updated policy on the website with indication of the effective date.

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8. Contact Us

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If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact me on hello@meichen.co.uk.

 

By continuing to use my website, you acknowledge that you have read and understood this Privacy Policy, including its terms and conditions, and consent to my collection, use, and disclosure of your personal information as described herein.